The Art of Apology

The Art of Apology: A Workbook for Resolving Conflict and Improving Relationships

Work, social, and family life provides us with multiple opportunities for misunderstandings, conflicts, and hurt feelings. A well-done apology can go a long way toward healing a strained relationship, while a poor one can create even more disconnection and distress. This workbook, based on my popular workshop of the same name, analyzes the components of an effective apology and offers exercises to help you improve your relationships by increasing your ability to plan, deliver, and receive effective apologies.

Art of Apology cover    

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