How you phrase the question influences the answer(s) you receive. We all know this intuitively. Our senses go on alert when we hear that question that seems to contain within it a judgement about what the right answer might be. Then there are the poll-takers, with questions and multiple choice answers that point to a […]
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How Not to Say the Wrong Thing by Susan Silk and Barry Goldman is easily the most brilliant thing I’ve read all year. I will summarize it briefly but you owe it to yourself to go read the whole thing. Basically, when someone is in a sucky situation – their dog died, they have cancer, […]
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