>I love this quote by my colleague Laird Schaub, on conflict: “In the end it doesn’t matter to me who started it. I want to know who’s willing to end it.”
To me, it really speaks to the difference between mediation and arbitration. A mediator helps the parties hear and understand each other’s point of view; promotes empathy between the parties; and encourages the collaborative creation of a solution that meets everyone’s needs. An arbiter looks for culpability and assigns restitution based upon each party’s contribution to creating the problem.