As I wait for the shipment of my new book on apology to arrive…two excellent pieces on this very topic floated through my digital inbox. Yesterday, Forbes columnist Erika Andersen discussed the role of apology in leadership. I was particularly struck by the connections she makes between respect, responsibility, and courage. She and I are […]
Tag Archives: Apology
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Since communication and conflict resolution are what I do for a living, I am expected to excel at both…even when I am officially “off duty.” Some days I consider this an advantage; I am continually pushed to improve myself. Other days I find it exhausting, as my natural state of being is somewhat cranky and […]
Life provides us with multiple opportunities for misunderstandings, conflicts, and hurt feelings. A well-done apology can go a long way toward healing a strained relationship, while a poor one can create even more disconnection and distress. After witnessing and experiencing both very good and very bad apologies in my life, I began studying good apology […]
Tags: Apology